Privacy Notice

1. Who We Are

Trades Emigration Australia provides information, coaching, coordination and practical support to people considering living and working in Australia, with a particular focus on UK tradespeople.

Depending upon your circumstances and the services you use, this may include support relating to:

• planning your move to Australia;
• skills assessment preparation;
• qualifications and evidence gathering;
• employment readiness;
• CV and interview preparation;
• employer opportunities and introductions;
• coordination with professional advisers and third-party specialists;
• occupational licensing;
• migration planning;
• relocation; and
• other practical aspects of preparing to live and work in Australia.

TEA is responsible for determining how and why personal information collected directly through our website and our own services is used.

Where we introduce you to an independent third-party professional or service provider, that organisation may separately become responsible for information you provide directly to them.

2. Information We May Collect

The personal information we collect will depend upon how you interact with us.

• your name;
• email address;
• telephone number;
• country or area of residence;
• age or date of birth;
• occupation or trade;
• employment history;
• qualifications and professional experience;
• information about your plans to move to Australia;
• preferred Australian locations;
• intended timescales;
• family or partner circumstances;
• information provided when booking a Discovery Call or other appointment;
• information contained in emails, messages, forms or correspondence;
• documents or information you voluntarily send to us; and
• responses to questionnaires, forms or assessments.

If you later formally engage TEA, we may need to collect more detailed information relevant to the service being provided. Further privacy information may be supplied as part of that engagement.

• IP address;
• device type;
• browser type;
• operating system;
• approximate geographical location;
• pages viewed;
• time spent on pages;
• referring website;
• website interactions; and
• cookie or similar technology information.

The extent of this information will depend upon the website, analytics and cookie settings in operation at the time.

• a person who has referred you to TEA;
• an enquiry submitted on your behalf;
• an advertising or lead-generation platform;
• a booking provider;
• a professional or service provider with your authority; or
• publicly available professional information where reasonably necessary.

Where appropriate, we will tell you where relevant information has come from.

3. How We Use Your Information

We may use personal information to:

• respond to enquiries;
• arrange and manage Discovery Calls and other appointments;
• understand your goals and circumstances;
• assess whether TEA's services may be relevant to you;
• provide information you have requested;
• send guides, checklists or other resources you request;
• communicate with you about TEA services;
• provide the services you subsequently ask us to perform;
• maintain records of communications and interactions;
• manage our relationship with prospective and existing customers;
• provide reminders and follow-up communications;
• improve our website and services;
• understand how our website and marketing are being used;
• protect our website, systems and business;
• prevent misuse or fraud;
• manage complaints or disputes;
• meet legal, tax, accounting or administrative requirements; and
• establish, exercise or defend legal rights where necessary.

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless we have a lawful reason for doing so.

4. Our Lawful Bases for Using Personal Information

Under UK data-protection law, we must have a lawful basis for processing personal information.

Depending upon the circumstances, we may rely upon:

• take steps at your request before entering into a contract; or
• provide services under a contract with you.

For example, when you ask us to arrange a paid Strategy Session or formally engage TEA.

• responding to enquiries;
• operating and improving our business;
• following up genuine enquiries;
• maintaining appropriate customer records;
• understanding how customers use our website;
• protecting our business and systems;
• providing good customer service; and
• establishing or defending legal rights.

5. Free Guides, Resources and Marketing

TEA may offer guides, checklists, newsletters, videos, updates or other free resources.

For example, we may offer resources such as an Australia Starter Pack for UK Electricians.

Where you request a resource, we will use the information you provide to deliver it.

We may also ask whether you would like to receive further information, useful content or updates about TEA and moving to Australia.

Where marketing consent is required, we will ask for it.

You can unsubscribe from marketing communications at any time by:

• using an unsubscribe option included in the communication; or
• emailing rich@tradesemigrationaustralia.co.uk.

Unsubscribing from marketing will not prevent us contacting you where necessary in connection with an enquiry, appointment, service you have requested or an existing business relationship.

6. Discovery Calls and Appointment Bookings

When you book a Discovery Call or another appointment, we may collect information necessary to organise and prepare for the meeting.

This may include:

• your name;
• contact details;
• occupation;
• information about your circumstances;
• your reasons for considering Australia; and
• information you choose to provide through the booking form.

Booking information may be processed using third-party appointment, calendar, email or video-conferencing software.

Where a meeting is to be recorded or transcribed, we will tell you appropriately before or at the beginning of the meeting.

We will not secretly record client or prospective-client meetings.

7. Sharing Your Personal Information

We do not sell your personal information.

We may share information where reasonably necessary with trusted organisations that help us operate TEA or provide the services you request.

These may include:

• website and hosting providers;
• email providers;
• CRM and customer-management systems;
• appointment and calendar providers;
• communications providers;
• payment processors;
• cloud storage providers;
• analytics and advertising providers;
• administrative or technology support providers;
• accountants, lawyers or other professional advisers; and
• contractors working with TEA who require appropriate access to perform their role.

Where relevant to your journey and with an appropriate basis for doing so, information may also be shared with or provided to independent third parties such as:

• migration professionals;
• skills assessment providers;
• occupational licensing specialists;
• employers;
• recruitment businesses;
• education or training providers;
• relocation companies;
• financial or foreign-exchange providers;
• shipping or removals providers; and
• other professional or relocation specialists.

We aim to share only information reasonably necessary for the relevant purpose.

An introduction by TEA to a third-party provider does not automatically make that organisation part of TEA. Independent providers are responsible for their own data-protection practices when they process information independently.

We may also disclose information where required by law or where reasonably necessary to protect our legal rights.

8. International Transfers

Because TEA assists people planning to relocate to Australia and may use technology providers operating internationally, personal information may sometimes be accessed from or transferred to countries outside the United Kingdom.

For example, information may need to be shared with an Australian employer, professional adviser or service provider where this forms part of a service you have asked us to provide.

Some of our technology providers may also process or store information internationally.

Where UK data-protection rules governing international transfers apply, we will take reasonable steps to ensure that an appropriate legal mechanism is in place.

Depending upon the circumstances, this may include:

• UK adequacy regulations;
• recognised contractual or other appropriate safeguards; or
• another permitted exception where applicable.

We will also take reasonable steps to ensure that organisations receiving personal information are appropriate for the purpose for which information is being shared.

UK data protection rules require restricted transfers to be supported by adequacy regulations, appropriate safeguards or an applicable exception.

9. How Long We Keep Personal Information

We will not keep personal information for longer than reasonably necessary.

How long information is retained will depend upon factors such as:

• why the information was collected;
• whether you become a client;
• the nature and length of our relationship;
• legal, accounting or tax requirements;
• the possibility of queries, complaints or disputes;
• whether we need to maintain a record of services or communications; and
• whether you remain subscribed to communications.

For prospective customers who do not formally engage TEA, we will periodically review the information we hold and delete, anonymise or minimise information that is no longer reasonably required.

Where you ask us to stop sending marketing communications, we may retain limited information necessary to ensure your preference continues to be respected.

Client records may need to be retained for a longer period where reasonably required for contractual, legal, accounting or dispute-management purposes.

10. How We Protect Your Information

We take reasonable technical and organisational measures intended to protect personal information from:

• unauthorised access;
• accidental loss;
• inappropriate disclosure;
• alteration;
• destruction; and
• misuse.

Measures may include appropriate access controls, password protection, secure technology providers, account security, backups and restrictions on who can access personal information.

Access to personal information should be limited to people who reasonably require it for their role.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

11. Cookies, Analytics and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files or pieces of information placed on or associated with your device when you visit a website.

They may be used for purposes such as:

• making the website function correctly;
• remembering preferences;
• understanding website traffic;
• measuring website performance;
• analysing how visitors use the website;
• measuring advertising effectiveness; and
• supporting relevant advertising or remarketing.

Where required, non-essential cookies will only be used in accordance with the choices you make through our cookie preference tools.

You can also manage cookies through your browser settings.

Disabling certain cookies may affect how some parts of the website operate.

Further information may be provided through our website's Cookie Policy or cookie preference settings.

12. Your Data-Protection Rights

Depending upon the circumstances, UK data-protection law may give you rights relating to your personal information.

These can include the right to:

• ask for access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to delete personal information in certain circumstances;
• ask us to restrict the way information is processed in certain circumstances;
• object to certain processing;
• ask for certain information to be transferred to you or another organisation where the right to data portability applies;
• withdraw consent where processing is based upon consent; and
• raise a concern about the way your personal information is being handled.

Not every right applies in every situation, and there may be circumstances in which we are permitted or required to retain or continue processing particular information.

To exercise a data-protection right, please contact:

rich@tradesemigrationaustralia.co.uk

We may need to verify your identity before responding to a request.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data-protection regulator.

We would appreciate the opportunity to deal with your concern directly first, so please feel free to contact us.

13. Third-Party Websites and Services

Our website may contain links to websites, tools or services operated by third parties.

These may include government departments, skills assessment organisations, professional advisers, employers, recruitment businesses, service providers or other organisations.

TEA does not control the privacy practices of independent third-party websites.

If you follow a link to another organisation, that organisation's own privacy policy will apply to information it collects from you.

We recommend reviewing the relevant privacy information before providing personal information to a third party.

14. Clients Who Formally Engage TEA

This Website Privacy Notice primarily explains how information is handled during your initial interaction with TEA, including:

• website use;
• resource downloads;
• enquiries;
• introductory communications; and
• Discovery Calls.

If you formally engage TEA for paid services, considerably more detailed information may be required in order to provide those services.

This could include information relating to:

• qualifications;
• employment history;
• professional experience;
• skills assessments;
• family circumstances;
• identity documents;
• employment opportunities;
• relocation plans; and
• information required to coordinate with appropriate third parties.

Our Client Services Agreement also explains how personal information is handled in connection with the services we provide.

Further privacy information may be supplied during onboarding or during the course of the engagement where appropriate.

15. Changes to This Privacy Notice and Contacting Us

We may update this Privacy Notice from time to time to reflect:

• changes to our services;
• changes to our website or technology;
• changes to the organisations we work with;
• changes to the way information is processed; or
• changes in applicable legal or regulatory requirements.

The latest version will be published on this page together with its last-updated date.

If you have any questions about this Privacy Notice, wish to exercise a data-protection right or have concerns about how your information has been handled, please contact:

Trades Emigration Australia (TEA) · Email: rich@tradesemigrationaustralia.co.uk · Website: tradesemigrationaustralia.co.uk